Shipping Policy

Last updated: 3/20/2026

1. Shipping Coverage

We currently ship across India. International shipping is not available at this time.

2. Processing Time

  • Orders are processed within 1-2 business days
  • Custom or personalized items may take 3-5 business days
  • Processing time excludes weekends and holidays
  • You will receive a confirmation email once your order is processed

3. Delivery Time

Standard Delivery

  • Metro Cities: 2-4 business days
  • Other Cities: 4-7 business days
  • Remote Areas: 7-10 business days

Express Delivery

  • Metro Cities: 1-2 business days
  • Other Cities: 2-3 business days
  • Additional charges apply

4. Shipping Charges

  • Free shipping on orders above ₹1,999
  • Standard shipping: ₹99 for orders below ₹1,999
  • Express shipping: ₹199 (additional charges)
  • COD charges: ₹49 (if applicable)

5. Order Tracking

  • Tracking information will be sent via email and SMS
  • You can track your order using the tracking number provided
  • Updates will be provided at each stage of delivery
  • Contact us if you don't receive tracking information within 24 hours

6. Delivery Guidelines

  • Please ensure someone is available to receive the package
  • Valid ID proof may be required for delivery
  • Packages cannot be delivered to PO Box addresses
  • Delivery attempts will be made during business hours
  • If delivery fails, the package will be returned to the nearest hub

7. Packaging

  • All items are carefully packaged to prevent damage
  • Jewellery items come in elegant Modacaso packaging
  • Fragile items receive extra protective packaging
  • Eco-friendly packaging materials are used when possible

8. Delivery Issues

If you experience any delivery issues:

  • Contact us immediately if your package is damaged
  • Report missing items within 48 hours of delivery
  • We will investigate and resolve the issue promptly
  • Replacement or refund will be provided as appropriate

9. Undelivered Packages

  • Packages will be held at the courier facility for 7 days
  • After 7 days, undelivered packages will be returned to us
  • Return shipping charges may apply for redelivery
  • Please contact us to arrange redelivery

10. Force Majeure

Delivery times may be affected by circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Transportation strikes
  • Pandemic-related delays
  • Extreme weather conditions

11. Contact Information

For shipping-related queries, please contact us:

Email: info@modacaso.in
Website: www.modacaso.in
Subject: Shipping Inquiry