Shipping Policy

1. Shipping Coverage

We currently ship across India. International shipping is not available at this time.

2. Processing Time

• Orders are processed within 1-2 business days
• Custom or personalized items may take 3-5 business days
• Processing time excludes weekends and holidays
• You will receive a confirmation email once your order is processed

3. Delivery Time

4. Shipping Charges

• Free shipping on orders above ₹1,999
• Standard shipping: ₹99 for orders below ₹1,999
• Express shipping: ₹199 (additional charges)
• COD charges: ₹49 (if applicable)

5. Order Tracking

• Tracking information will be sent via email and SMS
• You can track your order using the tracking number provided
• Updates will be provided at each stage of delivery
• Contact us if you don't receive tracking information within 24 hours

6. Delivery Guidelines

• Please ensure someone is available to receive the package
• Valid ID proof may be required for delivery
• Packages cannot be delivered to PO Box addresses
• Delivery attempts will be made during business hours
• If delivery fails, the package will be returned to the nearest hub

7. Packaging

• All items are carefully packaged to prevent damage
• Jewellery items come in elegant Modacaso packaging
• Fragile items receive extra protective packaging
• Eco-friendly packaging materials are used when possible

8. Delivery Issues

If you experience any delivery issues:

• Contact us immediately if your package is damaged
• Report missing items within 48 hours of delivery
• We will investigate and resolve the issue promptly
• Replacement or refund will be provided as appropriate

9. Undelivered Packages

• Packages will be held at the courier facility for 7 days
• After 7 days, undelivered packages will be returned to us
• Return shipping charges may apply for redelivery
• Please contact us to arrange redelivery

10. Force Majeure

Delivery times may be affected by circumstances beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Transportation strikes
• Pandemic-related delays
• Extreme weather conditions

11. Contact Information

For shipping-related queries, please contact us: